Return, Refund and Cancellation Policy

At inatur, we are committed to customer satisfaction. Please read our Return, Refund and Cancellation Policy carefully before placing an order.

1. Returns and Refunds

  • Eligibility: Returns and refunds are available only for products purchased at their full price, without any promotional offer or discount, subject to the conditions outlined below.
  • Promotional Offers and Combos: Products purchased during promotional periods, under any offer or discount, or as part of a combo, gift set, or promotional bundle are not eligible for returns or refunds.
    • However, if a product is received damaged, defective, incorrect, or materially different from its description, please contact our customer care team for assistance. Such cases will be reviewed and resolved in accordance with applicable consumer-protection laws.
  • Return Period: Eligible full-priced products may be returned within 7 days of purchase. To initiate a return request, please contact customercare@inatur.in.
  • Product Condition: Products must be sealed, unused, unopened, and in saleable condition to qualify for a return and refund.
  • Proof of Purchase: All return and refund requests must be accompanied by a valid purchase receipt or order confirmation.
  • Delivery Charges: Any delivery or shipping charges paid at the time of purchase are non-refundable.
  • Product Damage: inatur cannot be held responsible for any damage to a product occurring after delivery. Any product received in a damaged condition must be reported to our customer care team within 24 hours of receipt.
  • Refund Processing Time: Please allow a minimum of 2 weeks for refund processing once the return has been approved and the applicable conditions have been met.
  • Refund Method: For orders paid by card, the refund will be processed to the original payment card or bank account, as applicable. For Cash on Delivery (COD) orders, the refund will be issued by cheque in the name of the buyer specified at the time of purchase.

2. Order Cancellation

Order cancellation requests will be accepted only within 12 hours of placing the order or before the order is dispatched, whichever occurs earlier.

Once an order has been dispatched, it cannot be cancelled.

3. Out-of-Stock Products

If an ordered product is out of stock or cannot be delivered within the stipulated timeframe, our customer care team will contact you within 48 hours to suggest the next best alternative or discuss your preferred option.

For any queries or assistance regarding returns, refunds, or cancellations, please contact us at customercare@inatur.in.