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FAQs

About Us

inatur is the skincare division of the Hari Darshan Group, with a legacy of over 50 years. We combine the best of Nature and Science (SCINAT) to offer cosmetics and personal care products that enhance natural beauty.

SCINAT is our proprietary formulation method, combining herbal and natural actives with scientific expertise. It defines the active ingredients used in our products.

Absolutely yes! All inatur products are dermatologically tested, eco-certified ingredients, PETA-Certified, 100% Vegan non-comedogenic, and pH balanced. We prioritize the fusion of nature and science for safe and effective skincare.

Our packaging is mostly recyclable, minimizing the use of non-eco-friendly plastics like SAN, ABS, and PVC while favoring PET and PP. We encourage reuse and recycling, emphasizing that our commitment extends beyond packaging to a holistic approach.

Certainly, our products are crafted entirely from natural ingredients. We meticulously source these fresh, natural components from top-notch suppliers, primarily focusing on indigenous sourcing.

Yes. We avoid harmful and even doubtful chemicals, and therefore, our products are suitable for children above 3 years. However, for below 3 years, we recommend using a specialized baby care range. Additionally, most of our cold-pressed oils, body butter, and lotions are safe for use even on babies. Please carefully read the product instructions for specific guidance.

Yes, we are 100% vegan and PETA Certified, i.e. we don't use animal-derived ingredients & we don't test our products on animals.

Yes, we are available at Metropolitan Mall Gurugram. We also ship our products across Pan India.

Inatur is committed to quality and ethical sourcing. We meticulously source our ingredients from ethical suppliers and ensure quality through rigorous testing and adherence to sustainable practices."

"Stay tuned for exciting collaborations! We're always exploring partnerships to bring you innovative and high-quality skincare solutions

Yes! Enjoy exclusive promotions and discounts when you purchase our thoughtfully curated gift boxes. Check our promotions page for the latest offers.

Yes, Explore our 'Gifts' section for thoughtfully curated gift boxes, perfect for any occasion. You can always surprise your loved ones with the gift of natural skincare.

"Explore our product descriptions as they mention the ideal skin types for each product, guiding you to find the perfect match for your unique skincare needs.

Ordering

We have one of the most sophisticated and easy-to-use payment gateways installed on this website. Call us at +91-7996187999 if you are experiencing problems.

Follow these steps to complete your purchase: Select your desired products, click on "SHOP NOW," add selected items to your bag, proceed to checkout, and fill in your delivery details. Choose a convenient payment option, confirm your order, and place it. If you need further assistance, our helpdesk is ready to help. For shipment queries, reach out via email at service@inatur.in, and for product and general queries, contact us at care@inatur.in. You can also engage in a live chat with us using the Live Chat feature at the bottom of your screen.

Absolutely! During checkout, provide your billing details and select a different shipping address.

For pre-paid orders, confirmation is automatically updated in the ‘My Account’ section. Cash on Delivery orders are confirmed via a call or email for order details verification.

While it's not mandatory, creating an account enhances your shopping experience. Enjoy exclusive benefits and seamless order tracking.

Sorry! points once expired cannot be restore

Your transactions are secured by SSL and Secure Data Encryption. We follow industry-best security practices to ensure the safety of your information

Simply input the code during checkout. The applicable amount or offer will be deducted, allowing you to proceed with the remaining payment.

Unfortunately, Loyalty points earned by purchased products or in any form are non-transferable and not exchangeable for cash. It can only be used to make purchases at our stores and @ www.inatur.in

If the accumulated points fall short of the purchase amount, you can settle the remaining balance using cash, credit card, or debit card to complete the transaction. However, if the points exceed the purchase amount, the excess points will be retained in your account for future use.

Points earned are exclusively redeemable only at www.inatur.in and inatur physical stores. They cannot be redeemed at any other online retailer.

Yes, simply login to the edit section of your profile and submit the new details or get in touch with us through the ‘Contact Us’ section in case you face any difficulty.

We are also available on Amazon, Flipkart, Nykaa, Purplle, Firstcry, Tata Cliq, Big Basket, 1MG, and myntra.com (the list is constantly being updated). If you are from the trade and wish to sell INATUR from your store, drop us an email at marketing@risingsun.in or call us at +91-7996187999 and we can talk!

Products Query

Unfortunately, products labeled "Out of Stock" are unavailable for immediate purchase. You can opt to receive notifications when the product is back in stock by clicking "Notify Me" on the product page.

Sign in to your INATUR account, visit the product page, and click "Notify Me" to receive an email when the item is available again.

Yes, we offer a range of products tailored to various skin types and concerns

Oils form a protective shield on the skin and give you immediate softness and smoothness. They are rich in vital nutrients that gives glow to your skin and helps absorb other skin care products also apart from giving deep hydration.No matter what serum or cream/moisturizer you use, make facial oil a part of your daily skin routine and you will be delighted with the results.Kumkumadi oil You could use them directly (if suggested so) or mix it with your daily cream in the right proportion.

A face oil adds hydration and nutrition. These are light esters , very low in molecular weight that helps them to penetrate inside the layer of skin. It helps to bring glow.A serum does something bonus – it brightens, slows the onset of lines and wrinkles, it tightens, it exfoliates, etc. A serum is further lighter and penetrate is further deeper layers of skin.Serums can be essentially a face oil blend with an extra ingredient(s), or it can be an oil-free base of aloe or an emulsion of oils and floral waters, or any number of other things. Serums vary wildly in texture and use.Serums must be applied along with facial oils and cream for better results.

The first step for any skin type is to cleanse and tone. The rest of the layering process depends on your skin type.If you have normal or dry skin.......Start with a serum since it is light. Give a gap of a minute and then apply the moisturizer or cream since this will nourish and hydrate the skin keeping the effect of the serum intact. Then add facial oil (non-greasy) so it gives glow but does not look greasy on your skin. Always add sunscreen (min SPF 15) in the last if this is your morning routine.In case of sensitive skin, apply a non-allergenic moisturizer and then add serum on top of it.If you are applying an eye cream regularly, use it immediately after the serum and before you use your moisturizer or cream.In case you are using all facial oil and serum and a cream. Then firstly apply facial oil let is absorb then on that apply serum and then you can finish with a sunscreen SPF moisturiser or night cream. Depends on what time of day it is.

On freshly washed skin that is still damp from washing, OR on freshly washed skin that has been spritzed with a hydrating spray, apply a few drops of your product with your freshly washed fingers. Incase you are travelling use a sanitiser to ensure that your hands are clean. Gently glide the product across your forehead, cheeks, chin, and give yourself a gentle massage, gently pressing it into your skin, making sure to bring it down onto your neck, and the area of skin below your collarbone, even down to your chest. You’ll notice that a little product goes a long way when you apply it to damp skin. Allow the product to sink in for a few minutes before applying your moisturizer (if you determine you still need one) and your makeup, and if you’re a nighttime applier, be sure to complete your regimen long before your face hits your pillow to allow maximum absorption time.

There are a few of the key (science backed) functionality claims of mud masks and clay masks:

•Clay and ‘mud’ are molecular level magnets.Clay and mud can be a powerful ion exchanger. It’s full of minerals such as iron, silica, calcium, magnesium. Impurities, oils and dirt on your skin and in your pores are positively charged, these get bind to the clay’s negative charge. It’s this property that means clay has been used treat poisoning in ancient cultures (i.e. it was eaten). It is known to suck out impurities.

•Pore minimise, skin tightening and Astringent Clay and mud has high astringency. An astringent substance is a chemical compound that tends to shrink or constrict body tissues. This means clay and mud helps to reduce pore size, leaving the skin smooth.

•Osmotic action for skin hydration.Clay and mud on the skin creates an osmotic effect which can pull moisture up from deep inner tissues to hydrate the face. This means clean and tight skin but without dehydrating it as other cleansing agents may do.

•Tiny particles = large surface area = large oil absorption.Not all clays and muds are this fine. Clay such as Canada’s West Coast oceanic clay have very tiny particle sizes. Small particles mean a large surface area, with high capability to adsorb oil. (Surface area of 6000 square feet per gram). The small particles also get in and around and draw oil out of your pores. Have you looked at your nose area when you see a mud mask drying on your face?

•Balance pH of skin Clays and mud tend to have a balanced pH: This means both positive and negatively charges particles. This evens out to give a neutral pH reading, this is gentle on the skin. Buffering means it will help neutralize anything too acidic (low pH) or basic (high pH) it comes into contact with.

•Exfoliation The small particles are great for exfoliation and removing dead skin cells. Also sometimes we add actives to mask that work on exfoliating skin cells.

 

Ideal Daily Skincare Routine with Inatur Products: Morning:

•Use our sulfate-free face wash to cleanse.

•Apply the suitable toner for your skin type.

•Follow up with a targeted serum for added benefits.

•Complete your routine with our sunscreen for daily protection. Evening:

•Cleanse with the sulfate-free face wash.

•Apply the toner that complements your skin type.

•Nourish your skin with our rejuvenating serum.

•Hydrate with a sulfate-free night cream.

•Weekly:

•Treat your skin twice a week with our gentle face scrub.

•Pamper yourself with our indulgent face pack for added radiance.

Note: Customize your routine by selecting products according to your unique skin type for optimal results.
Shipping and Delivering

We use reliable couriers for delivery. Once dispatched, you'll receive an email with the tracking number. Use it to track your package on the courier's website.

We deliver across India. For international orders, refer to our shipping policies. Free shipping may apply based on the order value.

Track your order in the ‘My Account’ section. The tracking number and courier details will also be emailed to you.

Each product is carefully bubble-wrapped and secured in a sturdy carton for safe delivery. Your satisfaction is our priority.

Returns and Cancellations

Refer to our Returns and Refunds Policy for information on returns. We believe in the quality of our products and aim for your complete satisfaction.

Email : customercare@inatur.in or call +91-7996187999 within 24 hours of placing the order for cancellation.

For pre-paid orders not yet shipped, cancellation reflects within 24 hours, subject to bank guidelines. Refer to our Returns and Refunds Policy for more details.